Shipping policy

The short version

Every Opus Mahjong set is 3D-printed and finished in our studio and kept in stock. Ready-made designs ship in 5–7 days, custom sets take about 10 days from design start to dispatch, and US standard shipping is free on orders over $70 — which means every set ships free.

Production & dispatch times

  • Ready-made sets and accessories (all in-stock designs): dispatched within 5–7 days of your order.
  • Custom sets: about 10 days from design start to dispatch — including design work, your digital proof approval, and production. The clock starts once your design brief and design fee are confirmed.

Custom design work is billed as a separate design service: a $500 design fee per design, reduced to $200 for volume and club orders (10+ sets) (confirmed with your quote). The design fee is independent of the set price and is not applied toward it. See the Custom Studio page for how it works.

All times are calendar days. If anything about your order will be meaningfully late, we'll email you.

Shipping rates — United States

  • Standard (tracked): $8 — free on orders over $70, so every mahjong set ships free. Typically 3–8 days in transit after dispatch.
  • Express: $15. Typically 1–3 days in transit after dispatch.

Transit times are carrier estimates, not guarantees.

International shipping

We ship to most countries worldwide. Available carriers (USPS, DHL Express, FedEx) and exact rates are calculated for your address at checkout.

Duties and import taxes are not included. Your local customs authority may charge import duties, VAT, or brokerage fees on delivery; these are the recipient's responsibility, and customs processing can add transit time.

Tracking

You'll receive an order confirmation by email right away, and a tracking number as soon as your set ships.

Address & order changes

Need to correct a shipping address or change something? Contact us as soon as possible — we can usually adjust anything before dispatch. Once a personalized set is in production, its design can no longer be changed.

Lost, damaged, or wrong items

If your order arrives damaged or isn't what you ordered, contact us within 7 days of delivery with a photo and we'll make it right. If tracking stalls or a package goes missing, reach out and we'll chase the carrier with you. Return terms live on our Shipping & Returns page.

Questions

Anything else, send us a note — we usually reply within 1–2 business days.