Refund policy

The short version

Ready-made sets can come back within 30 days if they're unplayed. Personalized sets are made just for you, so they're final — unless we got something wrong, in which case we'll always make it right.

Ready-made sets — 30-day returns

  • Returnable within 30 days of delivery in original, unplayed condition with all included components and packaging.
  • Start a return via our contact page with your order number — we'll send return instructions.
  • Return shipping is the customer's responsibility for change-of-mind returns. If the return is due to a defect or our error, we cover it.
  • Refunds go to the original payment method within 10 business days of receiving and inspecting the return. Original shipping charges (e.g. an Express upgrade) are non-refundable; standard US shipping was free anyway.

Personalized & custom sets — final sale

Custom sets (monograms, club logos, custom artwork) are made to order just for you and are non-returnable and non-refundable — except for a manufacturing defect or our error, which we'll always make right with a repair, replacement, or refund. Approving your digital proof is your authorization for us to produce the set as shown.

Design fee

The custom design fee ($500 per design; $200 for volume and club orders of 10+ sets) is a separate design service. It is fully refundable any time before design work begins. Once design work has started, the fee is non-refundable — it covers the design labor regardless of whether you proceed with the order.

Damaged, defective, or wrong items

If anything arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with a photo. We'll cover the fix — repair, replacement, or refund, including any return shipping we ask for. This applies to ready-made and custom sets alike.

Cancellations

  • Ready-made orders: free to cancel any time before dispatch — contact us as soon as possible.
  • Custom orders: the design fee follows the rule above; after you approve your proof, the set enters production and can no longer be cancelled.

Exchanges

We keep it simple: return the set under the terms above and place a new order. If something we got wrong needs swapping, we'll handle it directly — just reach out.

Late or missing refunds

Refunds can take a few extra days to appear depending on your bank or card issuer. If it's been more than 10 business days since we confirmed your refund, contact us and we'll chase it down.